Last updated: 9 February 2026
"Staff feel supported by strong management and safety practices, but a negative night staff culture led to safeguarding concerns despite action taken."
People were protected from the risk of abuse. Where safeguarding concerns had been identified, the provider had taken prompt and appropriate action to address concerns and put robust systems in place to mitigate further risks and protect people from avoidable harm. Lessons were learned from accidents and incidents to help prevent these from happening again.
Overall, people, relatives and staff told us there was a good culture at the home and people were happy. However, following a whistleblowing concern, the registered manager identified that a negative culture had developed within the night staff team. This had resulted in serious safeguarding concerns in relation to the care people received.
There were enough staff on duty at any one time to meet the needs of people who used the service. The registered manager told us they sometimes required the need for agency staff but ensured they used a regular agency who provided regular staff who knew people well.
Per 2017 comprehensive inspection: Staff completed mandatory training. This was face to face, including safeguarding and moving and handling. Some staff had achieved nationally-recognised qualifications in health and social care at levels two and three.
The registered manager undertook regular out of hours visits of the service to check that people were being cared for as expected. They also checked if call bells were being answered promptly, how staff interacted with people, and if their needs were met appropriately. Staff told us they felt supported in a positive way and this helped them improve and enjoy their work.
Per 2017 comprehensive inspection: The service had expanded their in-house programme and community outings which included an activities coordinator and three community outings each week. Activities available included trips and outings at least three times a week into the local community, music therapy, art, dance exercises.
Staffing is adequate but sometimes relies on agency workers from a regular agency.
The registered manager told us they sometimes required the need for agency staff but ensured they used a regular agency who provided regular staff who knew people well.
There was a recent negative culture in the night staff team that led to safeguarding concerns, even though it was addressed.
following a whistleblowing concern, the registered manager identified that a negative culture had developed within the night staff team. This had resulted in serious safeguarding concerns in relation to the care people received.
Only standard training and some qualifications, no specialist or funded career development mentioned.
Per 2017 comprehensive inspection: Staff completed mandatory training. This was face to face, including safeguarding and moving and handling. Some staff had achieved nationally-recognised qualifications in health and social care at levels two and three.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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