Last updated: 10 February 2026
"Staff feel supported with an open-door policy and stable long-term team, but recruitment safety breaches and no activities coordinator hold it back."
Not enough improvement had been made at this inspection and the provider was still in breach of regulation 19... Systems were still not ensuring people were supported by staff who had been through a safe recruitment in line with legislation.
Staff felt supported and listened to by the management. They felt suggestions they made were listened to and, if appropriate, acted upon.
People were supported by enough staff to keep them safe and meet their needs... Many of the staff had worked at the home for a long period of time ensuring consistent care for people.
New staff had an induction, completed the provider's mandatory training and worked alongside experienced, knowledgeable staff.
Staff were positive about the open-door policy that was in the home created by the management. Throughout the inspection staff were in and out of the office and there was clearly no difference to how it usually was. All staff told us they see the home as a second home for them.
The home had some staff vacancies in key roles... there was no activity coordinator and limited alternatives had been put in place. People were seen sitting in communal areas with minimal interaction for long periods of time.
New staff have not gone through proper recruitment checks, which is still a breach even after new systems were added.
Not enough improvement had been made at this inspection and the provider was still in breach of regulation 19.
No activities coordinator due to vacancies, so people sit with little interaction and the job lacks variety.
there was no activity coordinator and limited alternatives had been put in place. People were seen sitting in communal areas with minimal interaction for long periods of time.
Risk assessments and medicine handling have gaps like inconsistent details and storage at wrong temperatures.
Risks to people's safety were identified and assessed. However, the quality of risk assessments was inconsistent... Storage systems for medicine placed them at risk of damage due to high temperatures.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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