Last updated: 9 February 2026
"Supportive managers and a good team culture shine through, but no registered manager and staffing shortages with agency use are major concerns."
There was no evidence of reporting on patterns or trends of incidents... Failing to assess and monitor risks to people was a breach of regulation 12
Staff told us '[Managers] are very approachable, and I'd just go and tell them if I had any issues. They are supportive of staff' and 'we are a good team'
The service had experienced staffing shortages... agency staff were also supporting any gaps. Staff told us, 'We are not fully staffed'
There had been some gaps in training during the COVID-19 pandemic period. However, they had been identified and dates were in place to carry out this training.
The service did not have a manager registered with the Care Quality Commission. Two managers were in the process of registering.
Not covered in 2022 focused inspection; 2019 report over 2 years old
No permanent manager in place, so leadership and oversight have big gaps.
The service did not have a manager registered with the Care Quality Commission. Two managers were in the process of registering with the commission.
Staff shortages mean agency workers often cover shifts.
The service had experienced staffing shortages and was a nationally identified issue... agency staff were also supporting any gaps.
Accident records do not track patterns or changes to prevent repeats.
There was no evidence of reporting on patterns or trends of incidents and what additional measures had been put in place to mitigate risk.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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