Working at Sunnyhill Residential Care Home
14 Selwyn Road, Eastbourne, BN21 2LJ
Operated by Rivendale Care Limited
20 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"A supportive team culture and approachable management make staff feel valued, but occasional agency staffing and gaps in record-keeping hold it back."
Safety & Risk
6/10
✓
Medicines were managed safely... Staff were knowledgeable about abuse... Documentation and records were not always clear... no tracking for complaints or safeguarding.
Staff Culture
8/10
✓
Staff told us they felt valued and part of a caring supportive team... ‘It’s a nice place I like everyone here we are one big family’.
Staffing Levels
6/10
✓
People and relatives said there were enough staff... Agency staff were used to cover any shortfalls, but this was minimal.
Training & Dev
6/10
✓
Staff had a thorough induction and completed ongoing training... attended an experiential session on dementia care.
Management
7/10
✓
The registered manager was knowledgeable and enthusiastic... Staff were very complimentary... 'Very approachable and has offered me support.'
Programmes
6/10
✓
The activity co-ordinator had planned activities which matched people’s interests... therapy dog... musical entertainment.
Points to consider
Staffing is adequate but relies on minimal agency workers at times instead of a fully stable team.
Agency staff were used to cover any shortfalls, but this was minimal.
Training covers basics and some specialist sessions but lacks funded qualifications or career development paths.
Training for staff included mandatory training and additional skills... Training was refreshed regularly.
Safety processes are in place but record-keeping gaps mean lessons from incidents like complaints are not fully tracked.
Information from complaints and safeguarding enquiries had not been recorded in detail and tracked to show themes and trends.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews