Working at Sunnycroft Residential Care Home

There was a culture of learning at Sunnycroft. Incident and accidents were investigated robustly, and any learning shared with the staff team... Robust systems were in place to manage and administer medicines.

There was a relaxed, open and transparent culture within the home. Staff felt very well supported and valued... There was an exceptionally strong team ethos.

Staffing levels were good and staff had time to spend with people, taking a genuine interest in them and supporting them with their chosen activities and care needs promptly.

Staff received a very good level of training, supervision and appraisal... Some staff had completed additional specialist training... Care staff were also encouraged to complete national vocational qualifications in care at level two and three.

The home was exceptionally well led... Staff felt very well supported and valued and told us the registered manager was 'brilliant' and provided clear leadership and direction.

Activities were creative and innovative... Staff went 'over and above' to involve people in deciding on, preparing for and taking part in exciting and innovative activities and events... Community links were established.