Working at Sunnycroft Care Home
113-115 Fakenham Road, Norwich, NR8 6QB
Operated by Sunnycroft Care Home Limited
50 bedsResidential homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Varied activities and good training support residents, but weak leadership with long manager absence and poor safety hold it back."
Safety & Risk
3/10
✕
Risks to people's safety had not always been adequately assessed or managed. The provider's systems were not effective at reducing the risk of people experiencing abuse.
Staff Culture
4/10
!
Some staff said they did not feel confident to raise concerns for fear of reprisals. Seven of the thirteen staff we gathered feedback from said they did not feel valued with some saying their morale was low.
Staffing Levels
5/10
!
There were enough staff working in the service to keep them safe but not to provide them with adequate stimulation to enhance their wellbeing.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received a range of training relevant to their role, and they told us they felt the training was sufficient.
Management
2/10
✕
Governance systems were not robust at monitoring or improving the quality of care. The registered manager had been absent from the service from the end of December 2020 to 12 April 2021.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities provision was much improved since the last inspection and people had access to a range of activities such as gardening, cooking, flower arranging and regular visiting entertainment.
Points to consider
Leadership is seriously weak with poor oversight of care quality and the manager absent for months.
The registered manager had been absent from the service from the end of December 2020 to 12 April 2021. Governance systems were not robust at monitoring or improving the quality of care.
Safeguarding does not work well with slow investigations of abuse concerns and failures to report them.
Safeguarding concerns had not always been investigated in a timely manner. Not all allegations of abuse had been reported to the relevant authorities such as the local authority or the CQC.
Staff do not all feel valued or safe to speak up, with low morale and fear of reprisals.
Seven of the thirteen staff we gathered feedback from said they did not feel valued with some saying their morale was low. Some staff said they did not feel confident to raise concerns for fear of reprisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews