Last updated: 10 February 2026
"Staff don't feel supported or valued by the manager, recruitment skips criminal record checks and references, and medication errors put people at risk."
The service was in breach of legal regulation in relation to people’s management of medicine, staff recruitment, and safety of premises.
Staff said, “I don’t really feel supported by the manager, we are given a bit of guidance but it’s usually when they hear something going on”
The provider did not always ensure they carried out Disclosure and Barring Service (DBS) checks before staff started working at the service.
Review of training matrix indicated not all staff had completed required training.
Staff told us they did not always feel supported and valued by the registered manager.
People sat in the communal areas without much engagement from staff.
Hiring skips criminal record checks and job references, so you might work with unsuitable staff.
The provider did not always ensure they carried out Disclosure and Barring Service (DBS) checks before staff started working at the service.
Medication errors like giving extra painkillers daily without reason and poor storage put people at risk.
we found that 1 person was given ‘as required’ (PRN) regularly even though it was prescribed as PRN now.
Staff don't feel supported or valued by the manager who stays in the office and can be critical.
Staff told us they did not always feel supported and valued by the registered manager.
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