Working at Sunnyborough
Weeland Road, Goole, DN14 0RX
Operated by Millennium Support Ltd
19 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported in a positive team culture with good activities, but no permanent manager and lack of mental health training hold it back."
Safety & Risk
7/10
✓
The provider had effective safeguarding systems in place. Staff received training in this area and knew how to protect people from abuse or harm.
Staff Culture
6/10
✓
Staff spoke positively about the service and told us they felt supported by the management team. One staff member told us, 'I feel the service is well run. I feel like staff work as a team, all one team, support each other.'
Staffing Levels
5/10
!
Enough staff were on shift to help people keep safe.
Training & Dev
4/10
!
Where people had a diagnosis around their mental health staff had not received formal training to support them to fulfil their role as effectively as possible.
Management
2/10
✕
The service did not have a manager registered with CQC. The manager in post was on sick leave.
Programmes
6/10
✓
People enjoyed a good lifestyle, and this impacted positively on their wellbeing. Everything organised was based on each person's preferences such as hiking, cycling, political activist and local talent shows.
Points to consider
No permanent manager in charge, as the manager was on sick leave and not registered with the regulator.
The service did not have a manager registered with CQC. The manager in post was on sick leave.
Staff lack specialist training for mental health needs and do not get regular supervisions or appraisals.
Where people had a diagnosis around their mental health staff had not received formal training to support them to fulfil their role as effectively as possible. Staff had not received enough supervision in line with the provider's expectations. Staff did not receive an annual appraisal of their performance.
Agency staff sometimes mean people cannot go out as planned, so shifts are covered but not ideally.
People could not always go out when agency staff worked at the service and do the things they had planned.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews