Working at Sunnybank House
Botley Road, Eastleigh, SO50 7AP
Operated by Hartwood Care (2) Limited
60 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Strong leadership and relevant training, but staffing shortages and inconsistent medicines administration hold it back."
Safety & Risk
4/10
!
Medicines were not always administered as planned due to not being available or out of stock or because staff had not always been sufficiently proactive about overcoming other barriers to administration... there were a total of 182 medicines recorded as 'not given'.
Staff Culture
6/10
✓
Staff told us they felt valued and that morale and teamwork was, despite the challenges of the last year and their concerns about staffing, overall good. For example, one staff member said, 'I love it… it's more than just a job. They are like my family, they see us as their family'
Staffing Levels
5/10
!
Whilst we observed that care appeared to be delivered in an unhurried and caring manner the majority of the staff we spoke with raised concerns with us about the staffing levels. Their comments included 'We are short of staff. Sometimes we can't provide proper care. There is a risk we won't treat people individually; we are task focused'
Training & Dev
7/10
✓
Staff undertook a wide range of training, relevant to their role. Training was developed around the needs of people using the service, for example, staff completed training in areas such as Parkinson's disease, caring for people who had had strokes or diabetes, identifying urine infections and managing falls.
Management
8/10
✓
The registered manager maintained a visible presence within the home and actively supported staff and interacted with people on a daily basis. Staff were clear about their role and responsibilities and spoke positively about the registered managers leadership and their impact on the service since their appointment.
Programmes
6/10
✓
The activities team had continued to provide a range of events and activities... During the inspection, a singer visited to entertain people in the garden... We also observed a small group of people baking scones. Other recent activities had included an Italian day, a Royal Ascot celebration and an international picnic day.
Points to consider
Staff say there aren't always enough of them, so sometimes care feels rushed and more task-focused than personal.
the majority of the staff we spoke with raised concerns with us about the staffing levels. Their comments included 'We are short of staff. Sometimes we can't provide proper care. There is a risk we won't treat people individually; we are task focused'
Medications aren't always given on time because they run out of stock or staff don't chase up issues enough.
In the majority of cases, these related to creams and lotions... However, in 13% of these cases the medicines were not administered as they were not available or out of stock. In some cases, this was a for a period of two or three consecutive days.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews