Working at Sunny View House
61 Tuffnells Way, Harpenden, AL5 3HA
Operated by London Paramount Care Ltd
1 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported by visible approachable managers in a positive culture, but recruitment gaps, specialist training shortages and basic activities hold it back."
Safety & Risk
6/10
✓
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff recognised incidents and reported them appropriately.
Staff Culture
7/10
✓
The service had a positive culture which was person-centred and inclusive. Staff felt supported by senior staff.
Staffing Levels
5/10
!
The service had enough staff, including for 2-1 support for the person to take part in activities how and when they wanted.
Training & Dev
5/10
!
Staff received an induction to the service. This included training and 2 weeks on-site where they would shadow experienced staff.
Management
7/10
✓
Managers were visible and approachable in the service. Staff felt supported by senior staff.
Programmes
4/10
!
The person was supported to participate in their chosen social and leisure interests on a regular basis. They told us what they enjoyed doing and we saw a list they had created with staff with options to choose from each day.
Points to consider
Recruitment records had gaps in job history and only one reference for some staff, so hiring quality is not fully reliable.
in the 2 files we reviewed there were unexplained gaps in employment history and 1 staff member only had 1 reference.
Only standard training and induction, with gaps in specialist training for the person's medical condition and no end-of-life training.
Not all staff had received training in a medical condition the person had. Staff had not received training in end-of-life care.
No activities coordinator or special programmes, just basic outings and a list of personal interests, so the role lacks variety beyond routine care.
Staff supported the person to take part in activities and pursue their interests in their local area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews