Working at Sunningdale Nursing Home

People were protected from the risk of harm and abuse by well trained staff who knew people's needs well. Risks were assessed and managed safely... People received their medicines in a safe and timely way. Accidents and incidents were logged and analysed to look for patterns.

Staff told us they felt valued and rewarded. One staff member said, 'The best thing about my job is being appreciated, it is rewarding.' Another staff member said, 'The provider has given us cash rewards; they prioritise the happiness of the residents.'

The registered manager used a dependency tool... 'We always work way in excess of the calculation score.' We observed this with the number of staff on duty during the inspection who were quick to respond to people's request for support. There were additional members of staff on duty who had specific roles.

The registered manager and the senior leadership team promoted a positive and open culture... The provider was visible and approachable. People, their relatives and staff spoke highly of them. Staff comments included, 'The management are brilliant; they are approachable and amazing and supportive.'

Per 2019 comprehensive inspection: The provider had significantly invested into the activities... remarkable 167 hours provided weekly... at least two activities coordinators... trips out into the community, several times a week. External entertainers came into the service frequently.