Last updated: 10 February 2026
"Staff feel happy and well supported by approachable managers, but basic activities make the job mostly routine personal care and shifts sometimes feel stretched."
Leaders created and embedded a positive and proactive learning culture at the service. Any incidents or accidents were reviewed and investigated by the registered manager.
Staff were happy in their roles and felt well supported.
Overall, they felt staffing levels were sufficient to be able deliver safe care and support.
Staff training matrix confirmed staff received training appropriate to their roles. New staff had a thorough induction.
Staff described the registered manager and other senior staff as approachable and helpful.
Staff supported people with group and individual activities as they preferred.
Only basic group and individual activities mentioned, no activities coordinator or varied programme, so the job is mostly routine personal care.
Staff supported people with group and individual activities as they preferred.
Staffing is adequate but people sometimes wait up to 10 minutes for help, so shifts can feel stretched.
One person reported waiting for up to 10 minutes on occasion for support. The registered manager was monitoring the call bell response times to identify any areas for movement.
Only standard training like induction and basic mandatory courses, no specialist training or qualifications funded.
Staff training matrix confirmed staff received training appropriate to their roles. New staff had a thorough induction and were able to spend time shadowing more experienced members of staff.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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