Working at Sunningdale House
103-105 Franklin Road, Harrogate, HG1 5EN
Operated by Franklin Homes Limited
13 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Approachable leadership and a family-like culture, but reliance on agency staff and basic activities hold it back."
Safety & Risk
8/10
✓
Medicines were received, stored, administered, and disposed of safely. Staff involved in handling medicines had received recent training around medicines.
Staff Culture
8/10
✓
One staff member said, 'We have great residents, all with different needs but it's like a small family, there's a lot of respect for each other.'
Staffing Levels
6/10
✓
The service had experienced some staffing issues but had managed this by having regular and consistent agency staff.
Training & Dev
6/10
✓
Staff received supervision and appraisal along with spot checks to ensure they followed best practice.
Management
8/10
✓
Everyone told us how approachable the registered manager was and that they would not hesitate to raise any concerns for investigation and action.
Programmes
4/10
!
The home was busy with activities, people coming and going, and staff on hand to enable people to maintain and improve their independence.
Points to consider
Staffing levels are fine but they rely on regular agency staff because of ongoing issues.
The service had experienced some staffing issues but had managed this by having regular and consistent agency staff.
Staff get basic supervision and checks but no specialist training or funded qualifications are mentioned.
Staff received supervision and appraisal along with spot checks to ensure they followed best practice.
Activities are basic like outings and keeping busy but no coordinator or structured programmes.
The home was busy with activities, people coming and going, and staff on hand to enable people to maintain and improve their independence.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews