Last updated: 9 February 2026
"Good management, training and high staff morale, but incomplete records and missing pain patch logs hinder safety oversight."
However, the management team did not always have an accurate overview of what was happening at the service because staff were not always completing the electronic recording system correctly.
Staff morale was high, and staff felt supported by the registered manager and provider. One staff member told us, '[Name of provider] is a great guy, managers are good. I had personal problems and they were so supportive.'
Staff, people and relatives told us there were enough staff to keep people safe. We observed there were enough staff to meet people's needs safely on the day of inspection, with a high staff presence in communal areas.
Staff received an induction, shadow shifts and regular training. A member of staff told us, 'I have done my level 5 Diploma in health and social care. [The provider] pushed for me to do this so I could broaden my knowledge as I wanted to learn.'
People, relatives and staff spoke positively about the registered manager and provider, and of the care they received.
Per 2019 comprehensive inspection: The home had an activities organiser. Most people were positive about the level and quality of the activities available. This included one to one and group activities.
Staff don't always fill in accident records fully, so managers don't always see the full picture on risks.
the management team did not always have an accurate overview of what was happening at the service because staff were not always completing the electronic recording system correctly. This meant when the provider was analysing incidents in the service, they did not have full information about events that had occurred.
There is no proper log for where pain patches are placed, making it hard to rotate them correctly.
Where people were prescribed medication in the form of patches there was no document for staff to detail where the last patch had been applied. Therefore, it was difficult to monitor and rotate the patches in line with the manufacturers' and prescribers' instructions.
Staffing covers needs safely on the day, but no word on low staff leaving rates or low agency use.
We observed there were enough staff to meet people's needs safely on the day of inspection, with a high staff presence in communal areas.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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