Last updated: 9 February 2026
"Visible responsive manager, happy supportive staff culture, good training and safety, but occasional staffing shortages especially for activities."
Safeguarding training in place, issues reported and investigated; robust medicines systems with staff training and ID checks; risk assessments monitored and staff knew actions.
Staff said they enjoyed working there and 'this is a lovely little home', could speak to manager anytime, covered each other's holidays for continuity.
Enough staff observed to meet needs in timely way, levels reviewed with dependency tool, but residents and relatives reported occasional shortages especially for activities.
Staff completed mandatory and specialist training including learning disabilities, autism, MCA/DoLS; new staff did care certificate induction, regular supervision and appraisals.
Registered manager in place, described as 'easy to talk to', visible around the home, responsive to concerns with open door policy and acts on feedback.
Dedicated activity coordinator; residents enjoyed outings to pub, cinema, shopping, socialising, and gardening for 'HICA in bloom' competition.
Staff numbers are generally enough but residents and relatives say there are sometimes not enough, especially for activities.
"I don't think there are enough staff on all the time. Sometimes there are, but other times we have to wait longer for help" and relative: "They do sometimes seem short staffed."
There is an activities coordinator with outings and gardening events, but no specialist therapy programmes or innovative approaches.
Activity co-ordinator provided who knew people's preferences; outings to pub, cinema, shopping; 'HICA in bloom' gardening competition.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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