Last updated: 9 February 2026
"Visible management, low staff turnover and a family-like culture, although basic activities and dated training details need attention."
People were kept safe from avoidable harm... staff followed systems to prescribe, administer, record and store medicines safely... incidents managed well.
People and relatives said 'Staff are tremendous, they are like a family' and 'They are such a good team'.
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. The service had enough staff, including for one-to-one support.
Records showed that staff had received training in safeguarding (2022); per 2018: Staff spoke positively... 'The training is very good here…There's plenty of it and its always ongoing.'
Management were visible in the service, approachable and took a genuine interest... The registered manager was an individual provider who had managed the service for many years and was still on rota during the week.
Staff supported people to take part in activities and pursue their interests in their local area... opportunities to try new activities (2022); per 2018: college, day centre, gym, volunteering.
No dedicated activities coordinator or specialist programmes, so the role involves routine care plus basic outings to local places like college or shops.
Staff supported people to take part in activities and pursue their interests in their local area. People had sufficient opportunities to participate in meaningful social, vocational and educational activities (per 2018).
Training details are from the older inspection and only cover standard mandatory plus some specialist like falls prevention, with no funded qualifications or career paths mentioned.
Staff had received training in safeguarding (2022); per 2018: specialist falls prevention and diabetes awareness training... rolling programme of supervision and appraisals.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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