Working at Sundial Care Home

Medicines were safely managed and overseen by a medicines champion. Staff demonstrated a good understanding of what constituted abuse and how to report concerns. The provider had completed a near miss project.

Staff said they felt well supported by the management team and felt involved with the development of the service. Staff spoke positively about the management team and how they were developing the new service and including them.

The registered manager said they had no staff vacancies at the time of our visit. There were enough competent staff on duty to meet people's needs fully. Staff undertook additional duties when required to cover gaps in the rota.

Staff received the provider's bespoke training which was based on the provider's model of care and CQC's key line of enquiries. They had received the provider's very comprehensive induction and bespoke training. There were designated staff champions.

The management team established a strong, open and visible culture within the service. They led by example and staff responded by providing high quality care to the people. Staff spoke highly about the registered manager and management team.

The provider had written 'The Evolve Household Model of Care'. The provider were involved with the 'music for minds' study for people living with dementia. Staff used the phrase 'magic moment's' for everyday engagement.