Last updated: 9 February 2026
"Strong new management and positive staff culture, but irregular supervisions and minor medicines gaps hold it back."
Medicines were safely managed. Regular medicines audits were carried out but we identified some gaps in temperature checks for medicines and two liquid medicines opened with no date recorded.
Staff spoke positively about the service and delivering individualised care and positive outcomes for people. One staff told us, 'We love our jobs. We enjoy what we do.'
We observed that there were enough staff to ensure people's needs were met. We observed staff spend time talking with people and did not appear to be rushed or under pressure.
Staff told us and records confirmed that they had received regular training and updates and new staff received an induction before commencing employment.
Since the last inspection, a new registered manager was in post. The change in management had a positive impact on the home, people's quality of care and managerial oversight.
We observed a structured programme of activities delivered by a dedicated activities team. People were seen to engage well with the activity, which was flower arranging.
Only standard training and induction with supervisions not up to date for all staff.
We noted that documented supervisions had not been regular for all staff since the last inspection. The registered manager confirmed this and advised that there was a plan in place to address the gaps in supervisions with some staff.
Medication processes have minor gaps like missing temperature checks and opening dates on liquids.
We identified some gaps in temperature checks for medicines... We also found two liquid medicines which were found to be opened but no date of opening was recorded.
Staffing is adequate but sometimes feels stretched on busy days like Sundays.
A relative told us, 'Sometimes when you phone, they seem a bit stretched especially on a Sunday. But when I visited there were people around, I think there are enough staff.'
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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