Working at Sun Court Nursing Home

Medicines were not always safely managed due to inconsistent and missing guidance and lack of oversight of the system and staff who administered medicines.

Staffing levels were not sufficient to meet all people's needs. This is a breach of regulation 18(1).

The training matrix did not cover all training required and training was not completed, for example, no dignity training and only 10 out of 25 staff had completed communication training.

There was a lack of provider oversight of the service and support for the registered manager. The governance systems were not effective at identifying issues and what actions were needed to rectify them.

Activities and stimulation for people was limited. The majority of people remained in their rooms without much interaction apart from care tasks.