Working at Summerwood
113 Ashley Road, New Milton, BH25 5BL
Operated by Apple House Limited
8 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported and happy with innovative activities and programmes, but medicines management gaps and agency staff use need attention."
Safety & Risk
6/10
✓
Information to support the administration of 'when required' (PRN) medicines was not always present in peoples' care plans... Staff were not aware of the individual pregnancy prevention plans... staff who administered medicines had not completed their refresher training.
Staff Culture
8/10
✓
Staff told us they were very happy working at Summerwood and felt supported by the management team. '[The registered manager] is the best, he's very knowledgeable and always has time for you. He knows his staff.'
Staffing Levels
6/10
✓
Relatives told us there were always staff available... Agency staff were employed to ensure shifts were always covered, and the registered manager had arranged with the agency that these staff would only work for Apple House creating a 'work' bubble.
Training & Dev
7/10
✓
Staff received regular training and assessment to ensure they had the skills and knowledge to support people and their specific needs. Regular supervision sessions ensured staff had formal opportunities for on-going support and guidance.
Management
8/10
✓
Staff told us they were very happy working at Summerwood and felt supported by the management team. One staff member said, '[The registered manager and deputy manager] are fantastic to work for... always has time for you.'
Programmes
8/10
✓
Staff used Talking Mats, Makaton, social stories, visual schedules, and engaged in community partnerships like nursery school links, college attendance, and creative fundraising activities.
Points to consider
They use agency staff to make sure shifts are always covered.
Agency staff were employed to ensure shifts were always covered, and the registered manager had arranged with the agency that these staff would only work for Apple House creating a 'work' bubble.
Some gaps in medication instructions and staff awareness of birth control plans for residents.
Information to support the administration of 'when required' (PRN) medicines was not always present... the staff were not aware of the individual pregnancy prevention plans for the people they were supporting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews