Working at Summerville House
Fenway, Kings Lynn, PE31 7BH
Operated by ARMSCARE Limited
26 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Staff feel well supported by the manager and praise the training, but staff retention and activities programmes need improvement."
Safety & Risk
8/10
✓
Risks to people had been assessed and actions taken to mitigate them. Staff had received training in keeping people safe from the risk of abuse... Medicines were managed safely... action was taken to review the incident.
Staff Culture
8/10
✓
People, relatives and staff all told us that the service had improved greatly under the leadership of the new registered manager. Staff felt their own performance has improved under their leadership.
Staffing Levels
6/10
✓
We observed there were enough staff on duty to meet people's needs in a timely way. 'There are enough staff to keep people safe, definitely enough staff on duty.'
Training & Dev
8/10
✓
The provider had invested significant resources into increasing the quality and quantity of training... 'The training is great, we do so much more face to face training now.' The registered manager had introduced 'Champion' roles... completing additional training.
Management
8/10
✓
Staff told us that they felt very well supported by the registered manager who was knowledgeable, open and supportive. '[Registered manager] has turned the place around completely. Morale has improved a great deal.'
Programmes
6/10
✓
The provider had invested in recruiting additional staff whose focus was to provide activities and stimulation. There was now a regular programme of events that people could join in, including events off site for example an afternoons Llama trekking.
Points to consider
Staffing levels are enough to get care delivered on time, but nothing said about agency use or staff sticking around long-term.
We observed there were enough staff on duty to meet people's needs in a timely way. People did not wait to receive support when it was required.
Regular events and outings like llama trekking make some variety, but no specialist programmes or creative therapies to enrich the role.
There was now a regular programme of events that people could join in, including events off site for example an afternoons Llama trekking.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews