Working at SummerView
35 Pembury Road, Westcliff On Sea, SS0 8DU
Operated by SummerCare Limited
6 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Stable staffing and a positive culture with engaging activities, but absent management and poor infection control hold it back."
Safety & Risk
3/10
✕
Systems were not in place to safely protect people from the spread of infection. We observed staff to not have masks in place correctly... PPE left out of its original packaging on a surface... staff... did not change their PPE and proceeded to walk through the service carrying bed linen.
Staff Culture
6/10
✓
There was a positive culture at the service. People were happy and relaxed in the company of staff.
Staffing Levels
6/10
✓
The deputy manager told us that they had enough staff and since the pandemic staff had worked block shifts to minimise the amount of staff coming into the service. The provider had an effective recruitment process in place.
Training & Dev
4/10
!
Although staff told us they had been sent a link to watch a video on COVID-19, we were not assured that training was effective or that staffs' competency had been checked.
Management
3/10
✕
The registered manager had been working at another scheme for the provider since the start of the pandemic and had minimal input at the service. The impact of the registered manager not being at the service had led to some of the management systems in place not being effectively monitored.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People were supported to access activities that they enjoyed such as, attending day centres, swimming, horse riding and activities in the local community. We saw photographs where people had been out together on day trips.
Points to consider
Manager was based at another home with little input here, so audits missed problems like poor cleaning.
The registered manager had been working at another scheme for the provider since the start of the pandemic and had minimal input at the service. Audits had not been robust enough in identifying the issues we highlighted at inspection.
Infection control was not good with staff wearing masks under their chin and carrying dirty linen without changing PPE.
We observed staff to not have masks in place correctly and were wearing masks under their chin or below their nose... staff exit a room where a person with a positive COVID-19 test had received support. The member of staff did not change their PPE and proceeded to walk through the service carrying bed linen.
Training did not stick well as staff skills were not checked properly, like for COVID rules.
Although staff told us they had been sent a link to watch a video on COVID-19, we were not assured that training was effective or that staffs' competency had been checked.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews