Working at Summerson House

The provider had effective safeguarding systems in place. All staff spoken with had a good understanding of what to do to make sure people were protected from harm or abuse.

Staff were energised by their work. Staff enjoyed celebrating people's successes no matter how small, which in turn led to people having increased confidence.

Following the high turnover of staff last year, the registered manager had recruited enough staff to ensure agency staff were no longer needed and everyone's care hours were provided.

They received a comprehensive programme of training and included obtaining university qualifications in PBS.

Staff told us they felt listened to and that the registered manager was approachable. They understood the provider's vision for the service and they worked well as a team.

The staff team had been trained to use positive behaviour support (PBS) and had fully implemented these techniques. Staff found this approach greatly reduced individual's distress and enhanced people's quality of life.