Working at SummerLodge

Staff knew how to keep people safe and protect them from safeguarding concerns. Incidents were fully investigated and learning points were discussed at staff meetings and staff handovers.

There was a positive culture at the service... Staff told us they worked well together as a team to support people.

New staff were given a full induction... Staff had regular meetings, supervision and yearly appraisals. Staff had received additional training so that they could still meet people's needs.

Staff told us they felt very supported by the manager and provider. There was a positive management structure in place which was open and transparent.

Each person had their own interest and activities they enjoyed doing. This included attending clubs regularly in the community. Staff supported people to have trips out to places that interested them such as to the seafront, parks, cafes and pubs.