Last updated: 10 February 2026
"Staff feel supported by management with stable staffing and positive culture, but activities lack a dedicated coordinator and training has no clear career paths."
Staff knew how to keep people safe and protect them from safeguarding concerns. Incidents were fully investigated and learning points were discussed at staff meetings and staff handovers.
There was a positive culture at the service... Staff told us they worked well together as a team to support people.
The manager told us they were fully recruited for staff and did not need to use agency. People received care from a consistent staff team.
New staff were given a full induction... Staff had regular meetings, supervision and yearly appraisals. Staff had received additional training so that they could still meet people's needs.
Staff told us they felt very supported by the manager and provider. There was a positive management structure in place which was open and transparent.
Each person had their own interest and activities they enjoyed doing. This included attending clubs regularly in the community. Staff supported people to have trips out to places that interested them such as to the seafront, parks, cafes and pubs.
No dedicated activities coordinator or specialist programmes, so the role mixes personal care with basic trips and hobbies.
Staff supported people to have trips out to places that interested them such as to the seafront, parks, cafes and pubs. Each person had their own interest and activities they enjoyed doing.
Training includes some specialist topics like diabetes but no funded qualifications or clear career paths mentioned.
Staff had regular meetings, supervision and yearly appraisals. One member of staff said, 'I have had more advanced training on diabetes...'
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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