Working at Summerlands
Summerhill Lane, Haywards Heath, RH16 1RW
Operated by Summerlands Care Limited
30 bedsResidential homes
Workplace Score
8.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.1/10
Key Finding
"Hands-on supportive management and a family-like culture, although recruitment missed full work histories for some staff."
Safety & Risk
8/10
✓
2020: Assured effective on all infection prevention, PPE use, testing, outbreak management; Per 2018: Good safeguarding, risk assessments, safe medicines (one system gap noted), lessons learned from incidents.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: 'It is very open, friendly and family orientated'; staff proud, 'like a family', 'very supported'; strong co-operation and wellbeing benefits scheme.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: 'We have enough staff'; long-serving staff (some 14 years); low turnover as 'staff don't turn over that fast'.
Training & Dev
8/10
✓
Per 2018: 'There is loads of training here... opportunities to develop'; staff signed up for mental health, end of life courses; bespoke Care Certificate; 2020: trained in PPE competency, wound care, insulin, Mental Health First Aiders.
Management
9/10
✓
Per 2018 comprehensive inspection: Owners and registered manager universally praised as hands-on, supportive, and driving innovation; staff said 'Couldn't imagine working anywhere else' and felt 'very supported'; 2020: registered manager supported staff through pandemic with structured conversations.
Programmes
7/10
✓
Per 2018 comprehensive inspection: Dedicated activities coordinator with personalised profiles, outings (minibus to garden centre), choir visits, pantomime, doll therapy, intergenerational Scouts/Brownies partnerships.
Points to consider
Recruitment missed full work histories for some staff, though now fixed.
Per 2018: 'not all staff had a full employment history'; provider sent additional checks post-inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews