Working at Summerlands
Maidstone Road, Charing, TN27 0EE
Operated by Counticare Limited
9 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Approachable manager, strong training and safety, although staffing relies on bank staff and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Staff understood their roles and responsibilities in relation to safeguarding... Risks to people and the environment were identified, assessed and plans were in place... Accidents and incidents were analysed and reviewed for learning.
Staff Culture
7/10
✓
People told us, 'I like the staff here, they are nice to me and we have fun.' Staff told us they were approachable and supportive.
Staffing Levels
6/10
✓
Staffing levels were planned around the needs of people and rotas showed these were consistent. The provider had a bank of staff available to cover sickness or annual leave.
Training & Dev
8/10
✓
Staff also completed additional training specific to the needs of the people they supported such as autism and supporting people's whose behaviour may challenge. Staff were supported to work towards nationally recognised vocational qualifications.
Management
8/10
✓
People, staff and professionals told us the registered manager was approachable and knew people at the service well.
Programmes
6/10
✓
People took part in a range of activities... going to the local pub, discos, shopping and swimming. On the day of the inspection people took part in arts and crafts.
Points to consider
Staffing is adequate but they use bank staff to cover sickness or leave.
The provider had a bank of staff available to cover sickness or annual leave and they were available at short notice if required.
Activities include outings, crafts, and trips but no dedicated coordinator or specialist programmes.
People took part in a range of activities, they told us about all the things they do such as, going to the local pub, discos, shopping and swimming... arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews