Working at Summerhill Care Home
East View, Kendal, LA9 4JY
Operated by HC-One No.1 Limited
71 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff enjoy a supportive culture with good training and activities, but medicines management and oversight problems hold it back."
Safety & Risk
3/10
✕
The service was in breach of legal regulation in relation to safe care and treatment as people’s medicines were not always managed or recorded safely.
Staff Culture
6/10
✓
All the staff members we spoke with enjoyed working at the care home and spoke warmly about the registered manager and how supportive they were.
Staffing Levels
5/10
!
There were enough staff on duty to meet people's needs. The provider used a dependency tool to calculate the numbers of staff they needed.
Training & Dev
6/10
✓
Staff felt they delivered safe care and had received the training required to undertake their roles safely. One staff member told us, 'I am up to date with my training which is refreshed every year.'
Management
5/10
!
The registered manager had an open-door policy. Staff were able to report concerns in one-to-one meetings but the provider’s governance processes were not always effective at identifying issues.
Programmes
6/10
✓
The provider employed a wellbeing team who supported people to take part in a range of individual and group activities... Magic Moments where we meet with residents individually... strong links with local community services.
Points to consider
Medication safety has problems like wrong timings, missing notes on thickeners in drinks, and not recording where patches go on skin.
medicines were not always given at that time or within 30minutes... there was not always a record made when people had thickening powder added to their drinks... The site of application of medicated patches was not always recorded
Staffing is adequate using a tool to check numbers, but nothing about low agency use or stable long-term team.
There were enough staff on duty to meet people's needs. The provider used a dependency tool to calculate the numbers of staff they needed.
Oversight and checks miss issues in medications, care plans, and records until pointed out.
The provider’s governance processes were not always effective at identifying issues with medicines, care plans, clinical records and monitoring of people’s needs and risks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews