Working at Summerhill

The provider had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. A staff member commented, “Staff speak up in staff meetings, or speak to management after the meeting, we are listened to.”

People had access to activities and entertainment... Their comments included, “There is more than enough going on, the singers come regularly”, “The schools come in, sing and interact it encourages the residents to interact” and “They have had a Shetland pony in here, all sorts of animals.”