Last updated: 9 February 2026
"Staff love their jobs with supportive management and a strong team culture, but care staff are stretched covering cleaning duties and training is only basic."
The provider had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff spoke very positively about working at the service... Staff members’ comments included, “I love coming to work, I never think of it as a chore”, “The residents are the best thing about work” and “I enjoy the job.” “I am so proud of us, there have been changes to the managers and building, the teamwork is brilliant”
Safe and effective staffing Score:2 ... we discussed reviewing ancillary staffing hours and staffing levels, including at weekends, to ensure care staff did not have to cover the ancillary tasks when domestic and laundry staff were not on duty... People and relative’s comments included, “Staff can be busy”, “Staff have a lot of work to do”
Staff confirmed they had received infection control training. Staff had received training in equality and diversity to emphasise the importance of treating people as unique individuals with different and diverse needs.
Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. A staff member commented, “Staff speak up in staff meetings, or speak to management after the meeting, we are listened to.”
People had access to activities and entertainment... Their comments included, “There is more than enough going on, the singers come regularly”, “The schools come in, sing and interact it encourages the residents to interact” and “They have had a Shetland pony in here, all sorts of animals.”
Staffing is adequate but care staff sometimes cover cleaning and laundry duties, leaving them busy and stretched.
we discussed reviewing ancillary staffing hours and staffing levels, including at weekends, to ensure care staff did not have to cover the ancillary tasks when domestic and laundry staff were not on duty, thus detracting from people’s care
Only standard mandatory training like infection control and equality, no specialist courses or funded qualifications.
They confirmed they had received infection control training. Staff had received training in equality and diversity
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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