Working at SummerHill
211 Manchester Drive, Leigh On Sea, SS9 3ET
Operated by SummerCare Limited
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Stable staffing without agency use and a positive team culture with specialist training, but basic activities and limited hands-on leadership."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. Staff had received training on safeguarding and knew how to raise concerns.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the service with people and felt they had a good team.
Staffing Levels
7/10
✓
The service did not use agency staff and had recently recruited new staff.
Training & Dev
7/10
✓
Where people had specific needs, staff had received specialist training, for example in learning disability, autism and epilepsy.
Management
6/10
✓
Staff felt supported by the management team and provider.
Programmes
5/10
!
We have a discussion ever Monday and plan the week ahead for any activities or outings people want to achieve for the week.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly personal care plus basic outings like shopping and church.
One person told us, “I went shopping yesterday with my mum, and had my hair done at the hairdressers.” 2 people were supported to attend a weekly faith service
Management seems competent but no strong evidence of an accessible leader who works alongside staff or drives improvements.
We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews