Last updated: 10 February 2026
"Stable staffing without agency use and a positive team culture with specialist training, but basic activities and limited hands-on leadership."
People were protected from the risk of abuse. Staff had received training on safeguarding and knew how to raise concerns.
Staff told us they enjoyed working at the service with people and felt they had a good team.
The service did not use agency staff and had recently recruited new staff.
Where people had specific needs, staff had received specialist training, for example in learning disability, autism and epilepsy.
Staff felt supported by the management team and provider.
We have a discussion ever Monday and plan the week ahead for any activities or outings people want to achieve for the week.
No activities coordinator or specialist programmes, so the role is mostly personal care plus basic outings like shopping and church.
One person told us, “I went shopping yesterday with my mum, and had my hair done at the hairdressers.” 2 people were supported to attend a weekly faith service
Management seems competent but no strong evidence of an accessible leader who works alongside staff or drives improvements.
We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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