Last updated: 10 February 2026
"Staff create a positive culture and people feel safe, although occasional staffing shortages using bank staff and incomplete records for improvements hold it back."
People told us they felt safe... Medicines were managed safely... Risk assessments were completed and regularly updated. Accidents and incidents were reported and actions taken.
People living in the home spoke positively about the staff that supported them and thought of them as friends. Staff respected people's privacy, dignity and preferences.
Staffing levels were sufficient to meet people's needs... Some staff felt more staff were needed during times when the home was busy... we use bank staff.
Staff received sufficient training to ensure they could support people's needs. Supervisions and annual appraisals were completed to promote development and staff told us they felt supported.
People and staff knew the registered manager and felt confident any concerns would be effectively managed. The registered manager had an open door policy and was approachable.
People were encouraged to participate in activities which they enjoyed... walking group... supported to attend a tribute act concert... working with a youth offender's team... therapy co-ordinator used GAS goals.
Staffing is usually enough but sometimes short due to sickness or holidays, so they use bank staff.
Some staff felt more staff were needed during times when the home was busy... It's been short sometimes... we use bank staff.
Records do not always show when actions or improvements have been completed after audits or surveys.
Records were not always accurate to show when actions had been taken to improve the quality of care being provided... actions had not always been recorded as completed.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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