Working at Summerdale Court Care Home
73 Butchers Road, London, E16 1PH
Operated by BNTL Care Ltd
116 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by approachable management and an open culture with strong safety, but few activities mean mostly routine personal care."
Safety & Risk
8/10
✓
Accidents and incidents were recorded in detail, and these were investigated by the deputy manager and registered manager to prevent or minimise them from happening again. People were protected from the risk of abuse and harm, medicines were kept safe.”
Staff Culture
7/10
✓
There was an open and inclusive culture in the service, with staff, people, relatives and other external professionals encouraged to help improve the service provided to people. Staff told us they felt confident about reporting any concerns or poor practice to their managers.”
Staffing Levels
6/10
✓
There were enough staff to meet people’s needs and to provide personalised care and support. One staff said, “Things have changed now. We now have enough staffing for each shift. We have set number that is required, I am happy with the change that the manager has implemented.”
Training & Dev
6/10
✓
Staff received appropriate training, support and development which enabled them to meet people’s needs effectively. One staff member said, “Yes, we completed lots of training online and face to face training.”
Management
7/10
✓
Staff felt well supported and spoke positively about the opportunities for personal development and progression. A staff member said, “I'm very pleased with the new manager, very approachable, she is very good to the team.”
Programmes
4/10
!
We noted few activities being offered during the times we visited. Per 2023 report: People told us they really enjoyed the variety of activities like bingo, painting, entertainers, and baby group visits.”
Points to consider
Few activities running when inspectors visited, so the role is mostly routine personal care.
We noted few activities being offered during the times we visited.”
Only standard training like online and face-to-face sessions, no specialist courses or funded qualifications.
Staff undertook training to support them in their role. One staff member said, “Yes, we completed lots of training online and face to face training.”
Staffing levels meet basic needs with set shift numbers, but no word on low agency use or great retention.
We now have enough staffing for each shift. We have set number that is required.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews