Working at Summer Wood Residential Care Home

As far as possible, people were protected from harm and abuse. Risk assessments and risk management plans were in place... People's medicines were safely managed... Incidents and accidents were well reported and investigated.

Staff told us they felt supported and valued by the registered manager. They said their views and opinions mattered... A member of staff said... 'everybody gets on' and, 'if there's a problem we just say something. The manager's very approachable'.

There were enough well-trained staff on duty to meet people's care needs in a safe way. All of the staff had worked at the home for some time and knew people well. The staff team was stable.

Staff training was up to date, and care workers were supported with regular supervision and appraisal. All of the staff were supported to complete additional training to further develop their skills, which included the level 3 Diploma in Health and Social Care.

The registered manager was well regarded and staff felt supported. Staff told us they felt supported and valued by the registered manager.