Working at Summer Cottage

Robust systems, policies and procedures were in place to protect people from the risk of abuse. Staff were confident they could recognise the signs of possible abuse and knew how to report any concerns.

A member of staff told us, 'The providers value their staff. They recognise this place can't run without the staff.' Another member of staff told us there was a happy staff team across the four care homes. They said, 'Everyone gets on well'.

There was a stable staff group and a low staff turnover. People, staff and relatives told us they were satisfied there were always enough staff on duty to meet people's needs safely.

Staff undertook an induction to the service at the start of their employment. Staff who were new to care work completed the Care Certificate. Following induction staff were given further training and regular updates... A member of staff said, 'You can't fault the training. Refreshers - online and face to face'.

Staff told us they were very happy in their jobs. They praised the providers and managers for their ethos and caring. A member of staff said, 'Our Heads of Care are very supportive. And {management consultant} is very supportive. The providers ask staff opinions. It's nice because they involve you.'

People living at Summer Cottage enjoyed active and fulfilling lives. They were able to use the facilities in the grounds of Palace Farm nearby where they could participate in activities such as gardening, bee keeping, animal care, games, arts and crafts... In the grounds of Palace Farm was a barn... called 'Hive and Jive' for parties, music and cinema.