Last updated: 10 February 2026
"Positive culture and effective safety management with good training and supportive leadership, but unclear staff retention and no activities coordinator."
A recent outbreak of COVID-19 at the service had been managed well; assured provider using PPE effectively, accessing testing, managing outbreaks, admitting safely.
Per 2018 comprehensive inspection: The service developed a positive culture that was person centred, inclusive and open; staff created a sense of community and a relaxed family atmosphere.
Per 2018 comprehensive inspection: There were sufficient staff to meet people's needs.
Per 2018 comprehensive inspection: Staff spoke positively about their training, 'The training is good and covers everything we need'; induction programme, regular supervision and appraisals for personal development.
Per 2018 comprehensive inspection: Staff said the registered manager worked in a positive and supportive way, fully including staff in the decision making process. There were regular staff meetings.
Per 2018 comprehensive inspection: Activities included bowling, walks in the local park, meals out, beach trips, shows, holidays, and events like royal wedding celebrations.
Staff numbers are enough for needs, but no info on staff staying long or agency use.
There were sufficient staff to meet people's needs. Per 2018 comprehensive inspection.
Some outings and events like walks and trips, but no activities coordinator or special programmes.
Activities were chosen on an individual basis... bowling, walks in the local park, meals out... Trips to local beaches and shows... holidays when staffing was available. Per 2018 comprehensive inspection.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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