Working at Suffolk Lodge

People felt safe living at the service and were protected from risks relating to their care and welfare. Staff knew how to recognise the signs of abuse and were aware of actions to take if they felt people were at risk.

People benefitted from living at a service that had an open and friendly culture and from a staff team that were happy in their work.

Staff training was up to date and staff felt they received the training they needed to carry out their work safely and effectively. All mandatory training was up to date or dates had been scheduled where the training was due.

Staff were happy working at the service. They felt supported by the registered manager and local managers and thought the training and support they received helped them to do their job well.