Last updated: 9 February 2026
"Staff feel supported with good training and safety practices, but no permanent manager and new staff learning routines cause care delays."
People were safe because staff were recruited safely. Staff and the provider knew how to keep people safe and protected from abusive practice. Systems to learn lessons when things went wrong helped to drive improvements.
Staff said they worked well together. Staff told us they felt supported and the provider was a good employer to work for.
staff also told us some of the staff team were relatively new to the home and continued to get to know people's preferred routines. Some people living at the home said this meant some delays when care or support was required because staff were not always familiar with their preferences.
Staff told us they received the support and training to carry out their roles safely and effectively. Records showed staff had received the provider's mandatory training. This included important topics such as safeguarding and moving and handling. In addition, staff received training to support people with specific health conditions such as diabetes.
At the time of our inspection visit there was no registered manager in post. The service was being managed on a day to day basis and a new manager had been recruited but had not yet took up their position.
Dedicated activity rooms were set up for activity sessions such as cooking and baking. There was an indoor pub 'Nags Head' were people could socialise. We saw people listening to the radio in one of the lounges.
No permanent manager in post, so day-to-day leadership feels unstable.
At the time of our inspection visit there was no registered manager in post. The service was being managed on a day to day basis and a new manager had been recruited but had not yet took up their position.
Lots of new staff still learning resident routines, which causes some delays in care.
staff also told us some of the staff team were relatively new to the home and continued to get to know people's preferred routines. Some people living at the home said this meant some delays when care or support was required
Only standard training like mandatory topics and basic dementia courses, no funded qualifications or specialist development.
Records showed staff had received the provider's mandatory training. This included important topics such as safeguarding and moving and handling. In addition, staff received training to support people with specific health conditions such as diabetes.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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