Last updated: 10 February 2026
"Staff are well-trained and enjoy a supportive culture, but weak management oversight and inconsistent record-keeping need improvement."
Medicines documentation generally safe but discrepancies between MARs and support plans; risk assessments sometimes missing or unclear.
Staff told us they enjoyed working at the service and were well-supported by every member of the staff team; managers recognised their work.
People, relatives and staff all said there were enough staff; however, documentation within staff files was inconsistent.
Staff were well-trained and supported, training was up to date and refreshed when required.
sustained improvement is required to the management and oversight of the service; governance score 1 due to unclear oversight and auditing not identifying discrepancies.
New activities staff member; people supported to gym, boxing, darts, clubs, shopping, voluntary work.
Managers are accessible and supportive but oversight and quality checks are not fully reliable or sustained yet.
Whilst some quality assurance processes were in place, these required further embedding to ensure consistency and oversight, particularly in care records.
Staffing levels are enough but record-keeping in staff files is inconsistent.
Recruitment practices were thorough, although inconsistencies in staff files suggested a need for an improvement in record-keeping.
Some medication records do not match support plans, which could lead to errors.
we found discrepancies between the information documented on medicines administration records (MARs) and people’s medicine support plans.
AI Generated
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp