Working at Stuart House
42-44 Stuart Road, Gillingham, ME7 4AD
Operated by Cognithan Limited
11 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Strong safety and positive staff culture, but no permanent registered manager and only basic staffing and training hold it back."
Safety & Risk
7/10
✓
People were protected against the risk of abuse, they felt safe and staff recognised the signs of abuse or neglect... Management and staff understood their role and responsibilities to report any concerns and were confident in doing so. Risk assessments were regularly reviewed and updated.
Staff Culture
6/10
✓
Staff told us the morale was good and that they were kept informed about matters that affected the service. They told us that team meetings took place regularly and they were encouraged to share their views.
Staffing Levels
5/10
!
There continued to be enough staff to support people. Staff rotas showed the manager took account of the level of care and support people required each day, in the service and community, to plan the numbers of staff needed to support them safely.
Training & Dev
5/10
!
There was an on-going training programme in place to make sure staff had the skills and knowledge to support people. New staff completed an induction and were enrolled on the Care Certificate. Staff continued to be supported in their role and received regular supervisions and an annual appraisal.
Management
2/10
✕
The registered manager had left the service and a new manager had been appointed and was in the process of completing an application to become the registered manager of the service.
Programmes
5/10
!
There was a weekly activities timetable displayed in people's care files and people confirmed that activities were promoted regularly based on individual's wishes. Other activities included, the gym, swimming, Sunday church and activities at MIND.
Points to consider
No permanent manager in post, the previous one left and the new one is still applying to register.
The registered manager had left the service and a new manager had been appointed and was in the process of completing an application to become the registered manager of the service.
Staffing is adequate but nothing special, enough staff just to meet basic needs.
There continued to be enough staff to support people.
Only standard training like inductions and the Care Certificate, no specialist courses or funded qualifications.
New staff completed an induction and were enrolled on the Care Certificate. Staff continued to be supported in their role and received regular supervisions and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews