Last updated: 9 February 2026
"Compassionate visible leadership and a positive staff culture, but gaps in dementia training and busy mornings need improvement."
2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding and social distancing rules, using PPE effectively, accessing testing, and making sure infection outbreaks can be effectively prevented or managed.
Per 2019 comprehensive inspection: One member of staff told us, 'I have worked in care for over twenty years and this is the best care home I have been in.' Another said, 'The manager and provider are really approachable, so if we have a problem they do help'.
Per 2019 comprehensive inspection: There were sufficient staff employed to support people's individual needs... Staff told us, 'It is busy in the morning but we have time in the afternoon to sit and talk to people... It's not a conveyor belt here'.
Per 2019 comprehensive inspection: The registered manager oversaw staff training and reviewed this monthly... However, care staffs understanding of dementia, and mental health conditions such as anxiety and depression needed improvement. We made a recommendation about staff training.
Per 2019 comprehensive inspection: The provider was very visible and role modelled a compassionate and caring approach to people living at the service. The registered manager was also very visible, working closely with staff and having high expectations of the quality of care provided.
Per 2019 comprehensive inspection: The provider employed an activity person for a day a week to do group activities and a local person came to do pamper sessions... trips to the local community centre... regular singers... garden centres.
Staff get standard training but gaps in dementia care and handling mental health issues like anxiety.
Per 2019 comprehensive inspection: care staffs understanding of dementia, and mental health conditions such as anxiety and depression needed improvement. We made a recommendation about staff training.
Staffing is adequate but busy in mornings with no formal tool to check levels.
Per 2019 comprehensive inspection: The provider did not use a tool to identify how many staff were needed. Staff told us, 'It is busy in the morning'.
Activities coordinator only works one day a week with basic outings and pamper sessions, so mostly routine care other days.
Per 2019 comprehensive inspection: The provider employed an activity person for a day a week to do group activities and a local person came to do pamper sessions, such as nail care on a weekly basis.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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