Last updated: 9 February 2026
"Staff feel supported in a family-like atmosphere with enough experienced staff and varied activities, but no registered manager and medication record gaps need attention."
Medicine records lacked detail on time-sensitive administration and patch checks; some environmental risks like unsecured wardrobes not identified pre-inspection.
Staff praise manager as best and most supportive, feel empowered and confident; positive feedback from people and relatives on family-like atmosphere.
Sufficient numbers of experienced and knowledgeable staff to meet needs; people confirm staff respond quickly to call bells.
Improved training programme with induction, mandatory training including Care Certificate, and regular refreshers; staff confirm up to date.
No registered manager in post, manager recently applied; new manager praised by staff but oversight systems still developing.
Activities coordinators provide varied programme including bingo, flower arranging, singing, games, movie nights, hairdressing, and events like coronation celebration.
No permanent manager in post yet, even though the current one has applied and staff like them.
At the time of our inspection there was not a registered manager in post, there was a manager in place who had recently applied for registration with CQC.
Gaps in medication records like missing times for urgent meds and checks on skin patches, even if no harm happened.
Administration times of 'time sensitive' medicines were not always recorded... Checks to ensure Patch medicines... remained in place as prescribed were not recorded.
Only standard mandatory training and induction, no specialist courses or funded qualifications mentioned.
Staff told us they received an induction and were required to complete a range of training which the provider considered mandatory including the Care Certificate.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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