Working at Stretton Hall Nursing Home

Staff aren't always in the right places around the home, so mealtimes get hectic and people get distressed waiting for help.

We found at times areas of the home did not have enough staff deployed... we observed one person banging their cup on the table whilst waiting for their meal, they then became more distressed.

Medication handling has serious problems like expired medicines not thrown away and fridge temperatures too high sometimes.

Medicines were not always managed safely. We found medicines no longer prescribed to people were not disposed of. One eye drop and one liquid medicine had expired... Medicines were stored in fridges where maximum fridge temperature had been recorded outside the recommended range.