Last updated: 10 February 2026
"Supportive leadership and strong team culture, but medicines management issues and training gaps need attention."
medicines care plans... were not always individualised or detailed enough... records showed that patches had been repeatedly applied to the same area, posing the risk of damage to the skin... Temperature recording for the medicine fridge indicated that medicines... were not always kept within the manufacturers recommended range
Staff told us the service was a good place to work... ‘I love working here due to the family aspect... I do feel proud of the way me and my team care for residents.’ Staff told us they worked well as a team and supported each other
We observed the service to have a calm atmosphere and there were sufficient staff on duty to support people without rushing, and we noted call bells were responded to in a timely way. Staff told us they ‘worked together well’
person centred care training was being rolled out for all staff that included ways to communicate with people effectively. Feedback from a healthcare professional said they, "Encounter mixed experience of whether or not staff are knowledgeable"
Without exception, everyone we spoke with described the registered manager as knowledgeable and effective in their leadership of Streets Meadow. Staff described the registered manager as being ‘supportive and approachable.’
An activities coordinator was employed to provide activities for people who wished to participate. However, concerns that activities were not always tailored for people with hearing loss or mobility needs
Medication plans lack details like how many tablets to give or rotating patch sites to avoid skin damage, and fridge temps are sometimes too high.
they lacked detail of when to give one tablet or two; where people were prescribed transdermal patches, there were no written instructions to rotate the site... records showed that patches had been repeatedly applied to the same area, posing the risk of damage to the skin... Temperature recording for the medicine fridge indicated that medicines within it, were not always kept within the manufacturers recommended range
Training is basic and still rolling out for person-centred care and communication, as some staff don't fully get residents' needs.
we received some feedback regarding staff not always understanding people’s individual means of communication. The registered manager told us person centred care training was being rolled out for all staff
Activities coordinator is there but programmes are not always suited to people with hearing loss or mobility problems, leaving some feeling isolated.
concerns that activities were not always tailored for people with hearing loss or mobility needs... ‘I feel she is isolated.’
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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