Last updated: 9 February 2026
"Caring staff who know residents well deliver engaging activities, but absent management, high agency use and irregular supervision are concerns."
The local authority had highlighted 1 potential safeguarding concern, this was now being investigated by the provider.
Per 2022 comprehensive inspection: People were supported by staff who were kind and caring and knew people well.
Especially as the service currently had a high proportion of agency nurses.
Per 2022 comprehensive inspection: Over the last 12 months staff had not received regular supervision.
At the time of our inspection there was a registered manager in post. However, they were currently absent from the service and were not present during the inspection.
Per 2022 comprehensive inspection: The service offered a range of activities to engage and stimulate people. We observed people's art and craft work, several people enjoying karaoke and games.
Manager is registered but was absent during the inspection, and some record reviews were missed due to management absences.
At the time of our inspection there was a registered manager in post. However, they were currently absent from the service and were not present during the inspection. Accident and incident records were reviewed by a manager. This had not occurred in August and September due to management absence.
High proportion of agency nurses means less team stability and familiarity with residents.
Especially as the service currently had a high proportion of agency nurses.
Staff have not had regular supervision over the last year to support their development.
Per 2022 comprehensive inspection: Over the last 12 months staff had not received regular supervision.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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