Last updated: 10 February 2026
"Reliable staffing without agency and thorough training, but cliquey groups harm team culture and repositioning records have gaps."
However, we found the provider’s systems were not always effective in ensuring people received safe care and treatment... important updates were not always implemented and the provider’s systems for recording repositioning were not always effective.
Staff gave us mixed feedback, some staff liked working for the organisation and would recommend it as a place to work while others told us there were certain groups of staff which made the culture difficult to thrive in.
The registered manager told us they did not use agency staff... Staffing levels matched the staff duty rota on the day of our site visit. Staff were visibly present.
Staff received a mixture of e-learning and in-person practical and theoretical training, which was routinely refreshed as frequently as staff required it including competency-based assessments... One staff member was undertaking their Nurse Associate Apprenticeship.
People and their relatives were complimentary about the registered manager and general manager.
Activity schedules showed there was a range of activities offered, including gardening, exercises, cinema, dancing, board games and church services. The activities team were enthusiastic about their role.
Some staff say certain groups make the team culture tough to thrive in for everyone.
Staff gave us mixed feedback, some staff liked working for the organisation and would recommend it as a place to work while others told us there were certain groups of staff which made the culture difficult to thrive in.
Records for turning people aren't always done properly, so safety checks have gaps.
the provider’s systems for recording repositioning were not always effective.
Some staff work shift patterns that could lead to burnout over time.
some staff were identified as working shift patterns which could lead to staff burn-out.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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