Working at Strathallen

Systems and processes were in place to safeguard people from the risk of abuse. Thorough records and audits were in place. Staff had received relevant training and were knowledgeable about when and how to raise any safeguarding concerns. Positive risk taking was encouraged.

Staff described an open and inclusive environment where they felt respected. One member of staff told us, 'I have worked here for many years. I love how committed the provider is and that people are truly at the centre of everything.'

Strathallen had a stable staff team who were committed to the people living at the service. Staffing levels were continuously reviewed to ensure there was enough staff on duty to meet people's need. Additional staff were used to enable people to participate in social activities.

Management was visible in the service. They worked directly with people living at the service and led by example. The registered manager described how they moved into the service during the Covid-19 pandemic to ensure people were protected.