Last updated: 10 February 2026
"Hands-on management and outstanding team culture, but staff retention lacks stability and training misses career development."
We identified minor medicines shortfalls which were immediately addressed and had no impact on people receiving their medicines.
Teamwork, togetherness and trust are all outstanding. There’s such good team morale.”
We observed there were enough staff available to support people safely on both days of our site visit.
Training was provided in a range of areas including specialist training for behaviour support. Staff continued to receive training to perform their roles effectively.
The registered manager had a visible and active presence within the service. Rather than managing from an office, they worked alongside staff and were involved in the day-to-day support of people.
People told us they were engaged in meaningful activities... “I go to the disco on a Thursday evening and I’m out for three afternoons a week.”
Staff numbers are enough to keep care safe, but no details on low staff turnover or minimal agency use to make workloads easy.
We observed there were enough staff available to support people safely on both days of our site visit.
Training includes basics and some specialist areas like behaviour support, but no funded qualifications or career development paths.
Training was provided in a range of areas including specialist training for behaviour support. Staff continued to receive training to perform their roles effectively.
Safety processes are solid overall, but minor gaps in medication records and some staff knowledge of mental capacity rules.
We identified minor medicines shortfalls which were immediately addressed... some staff found it difficult to respond to questions to evidence their knowledge and understanding about the MCA and Deprivations of Liberty Safeguards.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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