Working at Stradbroke Court
Green Drive, Lowestoft, NR33 7JS
Operated by Aps Care Ltd
43 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Staff feel valued and listened to, but no permanent manager, frequent changes and leaving residents unsupported during the fire alarm create serious risks."
Safety & Risk
2/10
✕
During our inspection visit there was an emergency activation of the fire alarm. We observed that staff left 6 people unsupported in the dining area to attend the muster point. This put people at risk of falls, choking, anxiety and distress.
Staff Culture
5/10
!
Staff were positive about working at Stradbroke Court and felt the current management team would listen to them.
Staffing Levels
4/10
!
Staff gave mixed feedback as to whether there were sufficient staff to meet people’s needs. Some staff were positive that there were enough staff, but others said staffing levels could be mixed.
Training & Dev
4/10
!
Staff told us that they received the training they needed to provide care safely and effectively. However, they also told us they would like more training relevant to supporting people with mental health conditions and living with dementia.
Management
2/10
✕
At the time of the assessment, there was no registered manager in place. A manager had newly been appointed.
Programmes
3/10
✕
During the morning activity of painting, we observed the 2 staff involved to be attentive and responsive to people.
Points to consider
No permanent manager in post, with frequent changes causing operational challenges.
At the time of the assessment, there was no registered manager in place. A manager had newly been appointed. Changes in management and personnel since our last inspection had contributed to operational challenges. Relatives and staff expressed concerns about frequent changes in management.
Staff left vulnerable people alone during a fire alarm, putting them at risk of falls and choking.
We observed that staff left 6 people unsupported in the dining area to attend the muster point. This put people at risk of falls, choking, anxiety and distress.
Staff roles and deployment unclear at times, leading to delays in medication rounds and poorly organised meals.
On the day of our inspection visit leadership, coordination and delegation of duties was at times unclear leading to inconsistent practice. We saw the medicines round was delayed... The lunch time meal arrangements were not well organised, and this led to a disruptive service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews