Last updated: 9 February 2026
"Plentiful meaningful activities, strong leadership and staff training, but call bells were sometimes slow to answer at busy times like meals."
2022: 'Robust and effective measures were in place to prevent and minimise the risk of catching or spreading COVID-19... We were assured that the provider was preventing visitors from catching and spreading infections.' Per 2018: 'There was a culture of learning from mistakes and an open approach. Incidents, accidents and safeguarding concerns were managed promptly.'
Per 2018 comprehensive inspection: 'Staff were clearly aware of the values and were working in line with these and valued the input of the provider... One member of staff told us, "It's a nice place to work."'
Per 2018 comprehensive inspection: 'There were sufficient staff on duty with the right skills... if it was necessary to use agency staff, they allocated them to work alongside experienced, permanent colleagues.' Also 2022: 'The provider had taken a proactive approach to supporting staff with their well-being and had implemented several initiatives to aid staff retention, which had been successful.'
Per 2018 comprehensive inspection: 'Staff received regular support through supervision... The registered manager and provider were passionate about the development of staff and giving them the opportunity to attend training to meet their personal development needs.' Also 2022: 'Staff received up to date infection prevention and control and COVID-19 training.'
Per 2018 comprehensive inspection: 'The registered manager led by example and inspired the staff... Staff told us that they felt the management team had an open-door policy and were accessible to them should they need to seek support or advice.'
Per 2018 comprehensive inspection: 'People had plentiful opportunities to participate in meaningful activities... strong links in the local community... toddler group... "Stow in Bloom" competition... activities coordinators had arranged for miniature donkeys... weekly cinema film afternoon.'
Staffing is good but call bells sometimes took over five minutes to answer at busy times like meals, and agency staff were used alongside permanent ones.
Per 2018: 'one person's call bell rang for close on five minutes before staff responded... at times it could take over five minutes... if it was necessary to use agency staff, they allocated them to work alongside experienced, permanent colleagues.'
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp