Last updated: 10 February 2026
"Staff feel supported in a positive culture with visible managers and strong safety, but staffing is sometimes short evenings and nights while activities lack on weekends."
Risk assessments and care plans were detailed, which meant staff had access to clear guidance on how to support people safely. Systems and processes for monitoring and responding to risk were robust.
There was an inclusive and positive culture and leaders were visible in the service offering support and guidance to staff. Staff said they received support from managers in their roles and could speak up if they had any concerns.
Staff feedback on the numbers of staff on duty was mixed. Some said there were enough and some said there were times when there were not.
Staff were recruited safely and trained effectively to ensure they had the skills and knowledge to deliver safe care. Staff attended regular supervisions with their manager.
Managers were visible and accessible to staff, people's visitors and visiting health professionals. Managers and staff were well supported by the senior management team.
An activities co-coordinator was deployed for 4 hours 5 days a week. An external activities company was deployed for additional activities twice weekly. There was no activity programme offered during weekends.
Staff numbers are generally enough but sometimes feel short at night and evenings, with mixed feedback from residents and staff.
We received mixed feedback regarding staffing numbers in the evening. One person said, “I think they maybe a bit short at night as it takes a little longer to get to me than it does in the daytime.” Staff member said, “I think we are short at times.”
Activities happen but the coordinator only works mornings on weekdays with nothing on weekends, and people in bedrooms get less involvement.
Feedback from people who were cared for in their room told us choice and involvement was limited. One person told us, "No one spends much time with me." The activities coordinator confirmed they worked weekday mornings at the service... There was no activity programme offered during weekends.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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