Last updated: 10 February 2026
"Supportive management, positive staff culture, innovative activities and excellent safety, although staffing lacks details on long-term retention."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing for people and staff, and the infection prevention and control policy was up to date; worked closely with local authority infection control team.
Per 2018 comprehensive inspection: Staff told us 'I love it here. I treat people like my family' and 'The registered manager and proprietor are both easy to talk to and get stuck in on the floor if necessary. There is a good team here'.
Per 2018 comprehensive inspection: There were sufficient staff to meet people's needs.
Per 2018 comprehensive inspection: Staff files and the training matrix showed staff had undertaken sufficient training to meet the needs of people and they were supervised regularly to check their competence; further training was given to some staff to become 'champions' in topics like dementia care.
The registered manager had an 'open door' management approach and was on hand to offer emotional support to staff.
Per 2018 comprehensive inspection: Person employed to provide activities including choir, arts and crafts, zoo lab, intergenerational projects with schools and art college, community trips, virtual reality headsets, lifelike robotic dogs.
Staff numbers are enough to cover shifts but no details on staff staying long term or using agency workers, so workloads might feel average.
There were sufficient staff to meet people's needs. Family members commented that there was a stable staff team, some had worked at the service for some time.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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